COVID-19 Cases and Outbreaks in Pharmacies

What to do if a team member show systems of COVID-19 or are tracked via Track and Trace

The Midlands Region wants to ensure that a consistent approach for the management of case/outbreaks of COVID-19 exists across primary care pharmacy, optometry and dental settings across the Region.  This will ensure that the relevant bodies are also notified of any cases/outbreaks.  An outbreak is defined as, where there are two or more cases linked in time, place and person.

In circumstances where there is a staff absence due to COVID-19 within a pharmacy, optometry or dental setting and this is likely to impact on service delivery, providers must notify NHE England & NHS Improvement via a Notification of COVID-19 Service Disruption and/or Outbreak in Primary Care form.  The form can be accessed via the following link:

There is no requirement to complete the above NHSE&I form for single cases where it is not likely to impact on service delivery. The above NHSE&I form must however be completed if the practice/pharmacy becomes aware of two or more positive cases in staff or members of the public who have attended their premises.

Upon receipt of the above form, NHSE&I will ensure that a clinical adviser contacts the provider where additional information, support or advice is required.  Providers may need to complete a separate reporting form and advice and guidance will be offered to the provider during this call.

Public Health England no longer need to be informed of single cases, but must be must be notified of two or more positive cases in staff members within a 14 day period.  Public Health England contact details for reporting positive cases for the East and West of the Region are included within the SOP.

The checklist below can be used as a support tool, in conjunction with the current SOP:

If there is a staff member with a positive COVID-19 test, the pharmacy/practice will need to undertake contact tracing straight away, and further details are given in the SOP to support them with this.

The NHSE&I  team sent an SOP to all pharmacies, dentists and optomotrists outlining the steps required if a member of staff shows symptoms of COVID-19. This SOP also details what to do if a member of staff was tracked and contacted via the Track and Trace process. The current version of the SOP and FAQs are available here:

Please contact Comunity Pharmacy Lincolnshire at if you have any queries.