Community Pharmacy Consultation Service (CPCS)

  • Updated 18/11/2021

    Community Pharmacist Consultation Service (CPCS)


    The service connects patients who have a minor illness or need an urgent supply of a medicine with a community pharmacy. The CPCS takes referrals to community pharmacy from NHS 111 (and NHS 111 online for requests for urgent supply), and more recently, GP practices have been able to refer patients with minor acuity conditions into the service.

    The CPCS aims to relieve pressure on the wider NHS by connecting patients with community pharmacy, which should be their first port of call and can deliver a swift, convenient and effective service to meet their needs. The CPCS provides the opportunity for community pharmacy to play a bigger role than ever within the urgent care system.

    To register to provide this service, the contractor must complete the CPCS registration declaration within the MYS portal.

    Once registered for the service contractors must be able to receive and complete any referrals made to them, as referrals could commence at any time following registration.

    A pharmacy’s registration on the MYS portal will be notified to the local Directory of Service lead and a profile for the CPCS service will be set up for the pharmacy. Only at that point will patients be referred to the contractor. Pharmacies do not need to register seperately to receive referrals from GPs; once registered for CPCS contractors must be able to receive and manage referrals.