Extended Care Services

Updated 05/02/2021


On 1st December 2021 the Community Pharmacy Extended Care Tier 1 services (Simple UTI and Bacterial Conjunctivitis) services were rolled out across the whole NHSE&I Midlands footprint. This means that these services are now accessible from participating pharmacies to patients registered with GPs n the East Midlands, Central Midlands and West Midlands areas.
For more information, please see the letter from the NHS&I Regional Team below:
The service uses PharmOutcomes as a means of managing and recording patient interventions. The modules have been designed to restrict access where patients are not registered with GPs in the Midlands area; when entering the patient’s the GP practice details, those in the correct region will be available to save while those outside the area are greyed out.

Aims of the Community Pharmacy Extended Care Service scheme

The overall aim of the scheme is to ensure that patients can access self-care advice and treatment of a range of conditions, and, where appropriate, can be supplied with antibiotics or other prescription-only medicines (POMs) to treat their condition. This provides increased accessiboity for patients to seek advice and treatment, and act as an alternative to seeking treatment via a prescription from their GP or Out of Hours (OHH) provider, walk in centre or accident and emergency department. The scheme aims to:

  • Educate patients to seek advice and treatment from the most appropriate healthcare setting
  • Improve patient’s access to advice and appropriate treatment for minor ailments via Community Pharmacy
  • Reduce GP workload for these ailments allowing greater focus on more complex and urgent medical conditions
  • Educate patients with aim of reducing requests for inappropriate supplies of antibiotics
  • Promote the role of the pharmacist and self-care
  • Improve working relationships between doctors and pharmacists

The service is offered as a quicker alternative for patients to access healthcare. Patient choice is critical, and some may choose to refuse the service and continue to access treatments in the same way as they have done previously.

For detailed information for each service, click on the links below