Important General Reminders

This section used to be part of our newsletter, but we have now moved the expanded content here

  • From 1st September pharmacy owners need to use an NHS approved clinical IT system to make their clinical records and payment claims for the Hypertension case-finding service
Find out more information in the correspondence that should have been sent to your store email here.


  • 1st June 2023 – Pharmacy Quality Scheme (PQS) – Launch of the Year 5 Scheme 2023/24 

See newsletter 18th May 2023 here


  • From 1st December 2022 – Changes to email access requirements.  Inactivity period prior to permanent, irrecoverable account deletion reduced from 180 days to 60 days.

In order to access the store email account, users need to maintain an active nhs email individually.  It is important you sign into your account regularly or it will be disabled by NHSmail administration and will not be able to be recovered. Please make sure you share with your colleagues/team members the need to log into their nhs email at least once every 30 days-perhaps make a diary note to log in once a month to make sure. This was covered in more detail in the newsletter here.
PSNC have produced a factsheet about NHSmail on mobile devices which explains how to access the shared NHSmail inbox within the Outlook mobile app. The app enables contractors to quickly and easily access NHSmail and provides contractors with the flexibility to choose how and when they would like to be notified about incoming emails. Find out more here