Deadline 31st October 2024: Post Event Messaging Actions

THIS CONTENT HAS NOW EXPIRED

Contractors will have already received communication relating to community pharmacies and the action required with regards to post event messaging (PEM)

Please be aware the original deadline has now been extended to Thursday 31st October 2024

Please see below a reminder of the action required

ALL community pharmacies must check on PharmOutcomes whether there are any unactioned PEMs.  Some pharmacies have already completed this work in July as part of a Midlands trial – if this applies to your pharmacy, please still check your PharmOutcomes system for further unactioned PEMs.

It is essential that you complete this work as there are patient safety risks, if for example a high blood pressure reading has not been followed up.  In addition, sending PEMs to patients’ GP practices is a requirement in most pharmacy clinical service specifications.

PRN01544_i – Mangaing Service Notifications to GP Practice_September 2024 PRN01544_i_CP_Patient safety notification for contractors using EMIS PharmOutcomes IT system_September 2024

Actions for Contractors

  1. Read the attached letter and documentation from the links above, Annex 1 provides guidance on the priority order to review the clinical service notifications.  For example, Priority 1 is post event messaging relating to the blood pressure service.
  2. Review and action the queue of notification emails within the PharmOutcomes system for the clinical services delivered by the pharmacy, in order of priority as set out in Annex 1.
  3. Follow instructions for manipulating the suppressed post event messages (PEMs) held within PharmOutcomes as set out in the supporting documentation; and follow guidance for sending notifications to a GP practice where suppressed PEMs need to be sent.
  4. If there are any concerns about potential patient harm because of delayed notifications following a pharmacy consultation, please report the incident using the ‘Learning From Patient Safety Events’ portal and use the code ‘PharmacyPEM’ for reporting purposes.
  5. Pharmacists must consider and fulfil their duty of candour.
  6. Return any locally agreed auditing report to confirm completion of actions.